Returns & Refunds
We want you to have clear information about your rights and any return arrangements before buying.
Before your purchase
Please ask our team to confirm the returns address, process and any return carriage charges before a purchase is agreed.
UK consumer cancellation rights
For most UK distance purchases, consumers have a right to cancel within 14 days after receiving goods, subject to legal exceptions. Additional rights apply where goods are faulty, not as described or otherwise do not meet statutory requirements.
Requesting support
For help with an agreed purchase or questions about return arrangements, contact amandeep@merchmix.co. Include any relevant purchase correspondence.
Statutory rights
This information does not reduce the consumer protections that apply under UK law.
Need assistance? Get in touch.